Refund policy

At Visnovaa, we strive to provide you with the best IPTV service experience. Please read our refund policy carefully before making a purchase.

1. No Refund After Service Activation

Once your account is activated and working properly, we do not offer refunds. This includes cases where you have used or accessed the IPTV service.

2. Issue Resolution and Account Replacement

If you experience any issues with your account, please contact our support team at info@visnovaa.com or +1 858-241-2161. We are committed to fixing all problems or replacing your account if necessary, at no extra cost.

3. Full Refund Eligibility

If your account never works or is never activated, you are eligible for a full refund. To request a refund in this case, please contact us within [insert timeframe, e.g., 7 days] of purchase with proof that the account did not work.

4. How to Request a Refund

To request a refund for a non-working account, please email us at info@visnovaa.com with your order details and a description of the problem. We will review your request and respond promptly.

5. No Refund for Service Misuse

Refunds will not be provided if the service is misused, including but not limited to unauthorized account sharing, use of VPNs or proxies, or violation of our Terms of Service.